RETURNS, WARRANTY & HYGIENE POLICY
We want you to be confident in your purchase. Our return policy is designed to be fair, transparent, and consistent with Australian Consumer Law.
Change-of-Mind Returns
You may request a return within 30 days of delivery, subject to the product-specific hygiene conditions below.
Product Eligibility
Travel Pillows
Travel pillows may be returned if they are:
Requested within 30 days of delivery
In clean, sanitary condition
Free from stains, strong odors, damage, or signs of heavy or prolonged use
All returned pillows are inspected before a refund or exchange is approved.
Returned pillows are not resold as new inventory.
Eye Masks
For hygiene reasons:
Eye masks are eligible for return only if unused and in original sealed packaging
Opened or used eye masks are not eligible for return, unless faulty
Ear Plugs
Due to hygiene and safety considerations:
Ear plugs are final sale
Returns or exchanges are accepted only if the item is faulty or incorrect on arrival
Faulty, Damaged, or Incorrect Items
If an item arrives faulty, damaged, or incorrect:
We will offer a replacement or refund
Return shipping is covered by us
Photo evidence may be requested to speed up resolution
This policy does not limit your rights under Australian Consumer Law.
Return Shipping
Faulty or incorrect items: return shipping covered
Change-of-mind returns: return shipping costs may apply
All costs are communicated before a return is approved.
Exchanges
Exchanges are available for eligible items.
Faulty items are exchanged at no cost
Change-of-mind exchanges require the original item to be returned and inspected before replacement is shipped
Warranty
Travel pillows include a 12-month manufacturer’s warranty covering defects in materials or workmanship under normal use.
Consumable hygiene items are excluded from warranty beyond faults at delivery.
Hygiene Assessment
Items that do not meet hygiene requirements are not eligible for refund or exchange and are not returned to the customer.
