Shipping and Refunds Policy

Shipping Policy

Shipping Information

At VENTUREBUILT CO., we work with both local and international fulfillment partners to deliver your order as quickly as possible.

Australia

Shipping Method

Estimated Delivery

Standard Shipping

2–8 Business Days

Express Shipping

1–4 Business Days (where available)

Order Processing

Orders are typically processed within 1–3 business days.

Once your order has shipped, you'll receive a tracking number via email.

Multiple Items

Some products may ship from different warehouses.

If your order contains multiple items, they may arrive separately and at different times.

Packing Cubes

Our Krydex Compression Packing Cube Sets are shipped directly from our fulfillment partners. Delivery times may vary depending on stock availability and destination.

Typical delivery:

  • Australia: 5–12 business days

Travel Pillows

VENTUREBUILT Travel Pillows are dispatched from local inventory when available.

Typical delivery:

  • Australia: 2–8 business days

Tracking

All orders include tracking. Tracking information will be emailed once your order has been dispatched.

Shipping Delays

While we work hard to meet estimated delivery times, delays caused by carriers, customs, weather events, or peak periods are outside our control.

Shipping Options

Price

Standard Shipping

Free

NOTE: We are not responsible for shipping carrier delays.

24/7 Friendly
Support

Free Shipping

Secure Online
Payment

Money-back

guarantee

International Shipping Policy

We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Shipping Options

Estimated delivery time

Price

Fed Express

20-30 Day Shipping

Free

DHL Express

30-45 Day Shipping

Free

Alibaba Express

45 Day Shipping

Free

Alibaba Express

45 Day Shipping

Free

NOTE: We are not responsible for shipping carrier delays.

Refunds Policy

Refunds Policy
We accept returns up to 07 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@venturebuiltco.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.

Order Process

01.

Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at support@venturebuiltco.com. We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.